Privacy policy

INTRODUCTION

Fero International Inc. and our affiliates and subsidiaries (collectively, “Company” or “We”) respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

  • How we collect, use, disclose and protect the personal information of our customers and website users (“you”)

  • The types of information we may collect from you or that you may provide when you visit the website ferointl.com (our “Website”)

  • Our practices for collecting, using, maintaining, protecting and disclosing that information

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive and used for limited purposes.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact or locate a single person.

This policy applies to information we collect, use or disclose about you:

  • On this Website

  • In email, text and other electronic messages between you and this Website

The Website may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

This policy DOES NOT apply to information that:

  • We collect offline or through any other means, including on any third-party website

  • You provide to or is collected by any third party, through any application or content (including advertising) that may link to or be accessible from or on the Website

Please read this policy carefully to understand our policies and practices for collecting, processing and storing your information. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICIES AND PRACTICES, YOUR CHOICE IS NOT TO USE OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, ACCEPT AND CONSENT TO THE PRACTICES DESCRIBED IN THIS POLICY. THIS POLICY MAY CHANGE FROM TIME TO TIME (SEE “CHANGES TO OUR PRIVACY POLICY”). YOUR CONTINUED USE OF THIS WEBSITE AFTER WE MAKE CHANGES INDICATES THAT YOU ACCEPT AND CONSENT TO THOSE CHANGES, SO PLEASE CHECK THE POLICY PERIODICALLY FOR UPDATES.

INFORMATION WE COLLECT ABOUT YOU

We may collect and use several types of information from and about you, including:

  • If submitted to us through our website’s “Contact us” form, Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, email address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, and any other identifier we may use to contact you (“personal information”).

We provide an opportunity for any user to unsubscribe from our mailing lists on an ongoing basis by using the unsubscribe mechanism at the bottom of our emails, or emailing privacy@ferointl.com.

  • Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.

  • Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.

  • Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

HOW WE COLLECT INFORMATION ABOUT YOU

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us; for example, by filling in forms or corresponding with us by phone, email, or otherwise

  • Automated technologies or interactions, as you navigate through our Website; information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies

  • Third parties or publicly available sources; for example, our business partners

Information you provide to us

The information we collect directly from you on or through our Website may include:

  • Information that you provide by filling in forms on our Website (we may also ask you for information when you report a problem with our Website)

  • Records and copies of your correspondence (including email addresses), if you contact us

  • Your responses to surveys that we might ask you to complete for research purposes

  • Your search queries on the Website

Information we collect through cookies and other automatic data collection technologies 

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website

  • Information about your computer and internet connection, including your IP address, operating system and browser type

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see “Choices about how we use and disclose your information.”

  • Web beacons: Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you

  • To provide you with information, products or services that you request from us

  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it

  • To notify you about changes to our Website or any products or services we offer or provide though it

  • To improve our Website, products or services, marketing, or customer relationships and experiences

  • In any other way we may describe when you provide the information

  • For any other purpose with your consent

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates

  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our customers and users is among the assets transferred

  • To contractors, service providers and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy

  • To fulfill the purpose for which you provide it

  • For any other purpose disclosed by us when you provide the information

  • With your consent

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request, in accordance with applicable law

  • To enforce or apply our terms of use: ferointl.com/terms-of-service

  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, its affiliates and subsidiaries, the Company’s customers, or others

TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization), and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage or processing.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking technologies and advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see “Information we collect through cookies and other automatic data collection technologies.”

DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any  information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 152 Jackson Street East, Hamilton, Ontario, Canada L8N 1L3, Attention: Chief Legal Officer.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at 152 Jackson Street East, Hamilton, Ontario, Canada L8N 1L3, Attention: Chief Legal Officer. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION AND CHALLENGING COMPLIANCE

We welcome your questions, comments and requests regarding this privacy policy and our privacy practices. Please contact us at:

152 Jackson Street East
Hamilton, Ontario, Canada
L8N 1L3,

Attention: Chief Legal Officer

Last modified: January 10, 2022